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Terms and Conditions

Needing some extra help regarding orders and unsure where to look. Our Terms and Conditions are certainly a good start. Have you also checked out our FAQs? These are a fantastic tool as well and can be found HERE. If you can't find what you are after in either of these sections please feel free to contact us at the below outlets:

Our extra T's&C's are outlined below. 

Retro Gaming: 

All our consoles, games, and accessories are tested before they leave us. The one exception to this is if the item is brand new and sealed. 

If the item is Brand New the description will state that the item is new and sealed. We will endeavour to have the best possible items available for our customers to buy. 

Retro Gaming items will have wear (as some of the items could be decades old), so please ensure that you check out the condition of the items before you purchase. Most items will also have notes added to them, if there is anything that the customer needs to know. We are collectors too, and we are gamers ourselves, so if we would want to know any issues ect, that will be stated! 

Please note we use a 3-Point Check system when it comes to retro gaming. Please see our Retro Gaming Terms and Conditions HERE for more information! 

Pop Guardian NZ Protector Satisfaction Guarantee:

Purchased some protectors and they are not quite what you want? Don’t worry we will take them back! It’s as simple as sending us an email, we will send you our location, and you can get them delivered back to us. There are a few things you do need to know: 

(i) The protectors must be in resalable condition. We will accept that 1 protector out of the full order can be unwrapped*.

(ii)  The protectors are to be shipped back at the buyers cost, and tracked. If they get lost in transit, we cannot issue a refund. 

(iii) The protectors must be protected. If they are returned to us damaged, any protectors, that are damaged cannot be refunded, as they weren’t adequately protected for shipment. 

(iv) If the protectors were on sale/clearance, they cannot be returned at all. 

(v) The returns process can only be done within 7 days of the items being received. Protectors must be returned to us within 14 days of contacting us through the first email. Outside of that timeframe we cannot accept any returns. 

(*) If the item that was unwrapped is on sale/clearance we cannot accept return of this item at all. If it is a full price item, we will accept the return. 

Pre Orders: 

Pre Orders are ordering a product that is destined to be in stock in the future. These are products that we have ordered from the supplier and are licensed to put online for customers to lock in their orders early!

Our suppliers run on dates that are given to them by the manufacturer. We are basing our ETA's (Estimated Time Of Arrival) on the suppliers ETA's on their website.

On occasion these can be brought forward and they can also be pushed back. This is completely out of our control.

If there is a change in time, we will update the product that you bought that has the ETA in the description. If this is unchanged please contact us at the above outlets.

Cancellation of Pre Orders:

As a small business we are unable to cancel orders with suppliers without monetary enforcement on their part. We charge less than what it costs us to cancel with them as we don't want the customer to bare the full brunt of the bill. 

When it comes to cancelling a Pre Order we charge a cancellation fee (rates below):

(i) Your local delivery charge (if within the area for this to be an option)

(ii) Your shipping charge (if you selected to have the item shipped)

These rates are based on the entire order. If you still want to keep your in stock items these can be shipped out and the Pre Order items, will be cancelled free of charge.

These cancellation fee rates are non-negotiable.

Other Cancellation Options: 

We now offer the choice of cancelling your order for store credit, with no cancellation fee. If you would like this option please send us an email or a facebook message and we can sort this for you!

We will be giving this option in the form of a Gift Card. 

Shipping:
    
Shipping is a major part of our everyday business. We will endeavour to have your in stock orders shipped within 24 hours of the order being made. When your item comes into stock, we will endeavour to have that sent out same day, or the next business day (unless your item is in an order with multiple pre orders, please see below for more about "Consolidation").
      
Consolidation:
  
We consolidate shipping on all orders. This means that if you order an "In Stock" item, and a "Pre Order" item, your In Stock item will have to wait until the pre order item has arrived. 
   
If you have multiple pre orders in one order (and they arrive at different times) again you will have to wait until all items are in stock.
   
There are a few things you can do in order to get your "In Stock" item shipped sooner:
    
(i) Purchase another item that is in stock and select your shipping method (whether it be Metro or Rural). 
    
(ii) Contact us and we can ship your order separately, but the courier costs fall on the customer if you are wanting to split ship your order.
    
What happens if I forgot to add something to my order?
   
If you have forgotten to add an item to your order please message or email us.
              
What if something turns up damaged?
     
Items sometimes turned up damaged. We would not purposely ship an item damaged, and items like Britto are extremely Fragile when shipping. We will do our utmost best to ensure your items reach their destination in the same condition they left us. 
   
If you order turns up damaged please ensure you:
   
(i) Take photos of the damaged outer box (this is the box it was shipped in). 
   
(ii) Take photos of the packaging the item came in (including all box filler). 
   
(iii) Take photos of the damage to the item. 
  
Once you have all the above information the options are as follows:
   
(i) Contact your local Post Haste/Castle Parcels/Aramex/NZ Post branch. 
  
(ii) Contact us via email, and we can forward the items on to Post Haste/Castle Parcels/Aramex/NZ Post
   
We ensure that all our collectibles are sent in boxes and with adequate wrapping.
    
We are collectors as well so we ensure we pack it how we would want it delivered!
    
(Updated 23 April. 22)