Terms and Conditions

Needing some extra help regarding orders and unsure where to look. Our Terms and Conditions are certainly a good start. Have you also checked out our FAQs? These are a fantastic tool as well and can be found HERE. If you can't find what you are after in either of these sections please feel free to contact us at the below outlets:

Our extra T's&C's are outlined below. 


We have begun to take reservations on certain stock that is mainly allocated or harder to obtain. This includes All Elite Wrestling Action Figures, and Pokemon Cards.

What is a reservation with Pop Guardian NZ?

We are bringing through reservations on specific items so that we do not promise stock for certain lines across our site. Some suppliers cannot guarantee adequate stock allocation, or bringing in stock for certain lines at all so we are bringing in stock reservations. You are not required to pay for stock until you are invoiced. 

Why is reserving a good idea?

You will be first in line to get the stock that is allocated to us. We will also be able to gauge how much stock needs to be ordered for lines that are NOT allocated by a supplier.

Here are the T’s&C’s of Reservations:

(i) You are put on a list of first in, first served. There will be no way around getting in before another customer so please do not message or ask. 

(ii) If you do reserve stock, you are REQUIRED to pay for the invoice 3 business days after it has been invoiced to you. There are NO EXCEPTIONS. We will cancel your invoice, and you will be moved to the back of the queue.

(iii) Reservations ARE NOT guaranteeing you stock. We may not be able to get all of the allocated stock or the supplier may not get in the stock at all, this is why you are not required to pay any money towards your reservation.

Pop Vinyl Protector Guarantee Rebate Deal:

We want to protect every Pop! Vinyl item that leaves us! All BRAND NEW Pop! Vinyls will be protected no matter what the size! If however we are out of stock OR we don't have that particular size at the moment, then we will rebate you 10% of the price of the Pop! Vinyls that have been sent out with no protector! 

Example: You order three (3) 4" Pop! Vinyls and only 2 come protected. We will rebate you 10% of the cost of that Pop! onto your Pop Guardian NZ account so you can use it as a discount towards your next order! If the Pop cost you $24.50 you would receive $2.45 back onto your account to use next time!

Please Note the Pop Protector rebate deal is for our website only, and does not include:

(i) Our "Second Hand Pop Vinyl Marketplace".

(ii) Our Trade Me Store.

Action Figure Rebate Deal:

The Rebate Deal is also open to our 3.75" Action Figures as well! If this deal applies to a specific product, it will be in the products description at the top underneath its title. 

Figures that have been ordered from August 2021 that are included in this deal are: 

(i) Our Star Wars Vintage Collection Range 

(a) Does Not Include Play Sets

(b) Does Not Include Vehicles 

(c) Does Not Include Multipacks (such as 3-Packs)

(ii) 3.75" Retro Marvel Legends Collection

(iii) Star Wars Retro Collection

Example: You order one (1) Star Wars Vintage Collection Figure and it does not come protected. We will rebate you 10% of the cost of that Action Figure onto your Pop Guardian NZ account so you can use it as a discount towards your next order! If the Figure cost you $30.00 you would receive $3 back onto your account to use next time!

These DO NOT apply to orders prior to August 2021.

Pop Guardian NZ Protector Satisfaction Guarantee:

Purchased some protectors and they are not quite what you want? Don’t worry we will take them back! It’s as simple as sending us an email, we will send you our location, and you can get them delivered back to us. There are a few things you do need to know: 

(i) The protectors must be in resalable condition. We will accept that 1 protector out of the full order can be unwrapped*.

(ii)  The protectors are to be shipped back at the buyers cost, and tracked. If they get lost in transit, we cannot issue a refund. 

(iii) The protectors must be protected. If they are returned to us damaged, any protectors, that are damaged cannot be refunded, as they weren’t adequately protected for shipment. 

(iv) If the protectors were on sale/clearance, they cannot be returned at all. 

(v) The returns process can only be done within 7 days of the items being received. Protectors must be returned to us within 14 days of contacting us through the first email. Outside of that timeframe we cannot accept any returns. 

(*) If the item that was unwrapped is on sale/clearance we cannot accept return of this item at all. If it is a full price item, we will accept the return. 

Pre Orders: 

Pre Orders are ordering a product that is destined to be in stock in the future. These are products that we have ordered from the supplier and are licensed to put online for customers to lock in their orders early!

Our suppliers run on dates that are given to them by the manufacturer. We are basing our ETA's (Estimated Time Of Arrival) on the suppliers ETA's on their website.

On occasion these can be brought forward and they can also be pushed back. This is completely out of our control.

If there is a change in time, we will update the product that you bought that has the ETA in the description. If this is unchanged please contact us at the above outlets.

Cancellation of Pre Orders:

As a small business we are unable to cancel orders with suppliers without monetary enforcement on their part. We charge less than what it costs us to cancel with them as we don't want the customer to bare the full brunt of the bill. 

When it comes to cancelling a Pre Order we charge a cancellation fee (rates below):

(i) 10% of the order amount (if you selected local pickup) 

(ii) Your local delivery charge (if within the area for this to be an option)

(iii) Your shipping charge (if you selected to have the item shipped)

These rates are based on the entire order. If you still want to keep your in stock items these can be shipped out and the Pre Order items, will be cancelled free of charge.

These cancellation fee rates are non-negotiable.

Shipping is a major part of our everyday business. We will endeavour to have your in stock orders shipped within 24 hours of the order being made. When your item comes into stock, we will endeavour to have that sent out same day, or the next business day (unless your item is in an order with multiple pre orders, please see below for more about "Consolidation").
We consolidate shipping on all orders. This means that if you order an "In Stock" item, and a "Pre Order" item, your In Stock item will have to wait until the pre order item has arrived. 
If you have multiple pre orders in one order (and they arrive at different times) again you will have to wait until all items are in stock.
There are a few things you can do in order to get your "In Stock" item shipped sooner:
(i) Purchase another item that is in stock and select your shipping method (whether it be Metro or Rural). 
(ii) Contact us and we can ship your order separately, but the courier costs fall on the customer if you are wanting to split ship your order.
What happens if I forgot to add something to my order?
If you have forgotten to add an item to your order please message or email us.
Things not to do if you forget to add something to your order are:
(i) Do Not Select "Local Pick Up" - Unless you do intend to pick up the item. 
(ii) Do Not Select "Local Delivery" - Unless you are within the Christchurch Metro area.
If you do select "Local Pick Up" or "Local Delivery" and your address is outside of the Christchurch Metro area, we will email you about your order. If there is no reply within 48 hours of our email, we will cancel the order and issue a full refund. 
What if something turns up damaged?
Items sometimes turned up damaged. We would not purposely ship an item damaged, and items like Britto are extremely Fragile when shipping. We will do our utmost best to ensure your items reach their destination in the same condition they left us. 
If you order turns up damaged please ensure you:
(i) Take photos of the damaged outer box (this is the box it was shipped in). 
(ii) Take photos of the packaging the item came in (including all box filler). 
(iii) Take photos of the damage to the item. 
Once you have all the above information the options are as follows:
(i) Contact your local Post Haste/Castle Parcels branch. 
(ii) Contact us via email, and we can forward the items on to Post Haste. 
We ensure that all our collectibles are sent in boxes and with adequate wrapping.
We are collectors as well so we ensure we pack it how we would want it delivered!
(Updated 1 Sep. 2021)