Terms and Conditions
Needing some extra help regarding orders and unsure where to look. Our Terms and Conditions are certainly a good start. Have you also checked out our FAQs? These are a fantastic tool as well and can be found HERE. If you can't find what you are after in either of these sections please feel free to contact us at the below outlets:
Our extra T's&C's are outlined below.
All our consoles, games, and accessories are tested before they leave us. The one exception to this is if the item is brand new and sealed.
If the item is Brand New the description will state that the item is new and sealed. We will endeavour to have the best possible items available for our customers to buy.
Retro Gaming items will have wear (as some of the items could be decades old), so please ensure that you check out the condition of the items before you purchase. Most items will also have notes added to them, if there is anything that the customer needs to know. We are collectors too, and we are gamers ourselves, so if we would want to know any issues ect, that will be stated!
Please note we use a 3-Point Check system when it comes to retro gaming, to ensure that your item is solid and working when being shipped!
Pop Guardian NZ Protector Satisfaction Guarantee:
Purchased some protectors and they are not quite what you want? Don’t worry we will take them back! It’s as simple as sending us an email, we will send you our location, and you can get them delivered back to us. There are a few things you do need to know:
(i) The protectors must be in resalable condition. We will accept that 1 protector out of the full order can be unwrapped*.
(ii) The protectors are to be shipped back at the buyers cost, and tracked. If they get lost in transit, we cannot issue a refund.
(iii) The protectors must be protected. If they are returned to us damaged, any protectors, that are damaged cannot be refunded, as they weren’t adequately protected for shipment.
(iv) If the protectors were on sale/clearance, they cannot be returned at all.
(v) The returns process can only be done within 7 days of the items being received. Protectors must be returned to us within 14 days of contacting us through the first email. Outside of that timeframe we cannot accept any returns.
(*) If the item that was unwrapped is on sale/clearance we cannot accept return of this item at all. If it is a full price item, we will accept the return.
Pre Orders are ordering a product that is destined to be in stock in the future. These are products that we have ordered from the supplier and are licensed to put online for customers to lock in their orders early!
Our suppliers run on dates that are given to them by the manufacturer. We are basing our ETA's (Estimated Time Of Arrival) on the suppliers ETA's on their website.
On occasion these can be brought forward and they can also be pushed back. This is completely out of our control.
If there is a change in time, we will update the product that you bought that has the ETA in the description. If this is unchanged please contact us at the above outlets.
Cancellation of Pre Orders:
As a small business we are unable to cancel orders with suppliers without monetary enforcement on their part. We charge less than what it costs us to cancel with them as we don't want the customer to bare the full brunt of the bill.
When it comes to cancelling a Pre Order we charge a cancellation fee (rates below):
(i) Your local delivery charge (if within the area for this to be an option)
(ii) Your shipping charge (if you selected to have the item shipped)
These rates are based on the entire order. If you still want to keep your in stock items these can be shipped out and the Pre Order items, will be cancelled free of charge.
These cancellation fee rates are non-negotiable.
Other Cancellation Options:
We now offer the choice of cancelling your order for store credit, with no cancellation fee. If you would like this option please send us an email or a facebook message and we can sort this for you!
We will be giving this option in the form of a Gift Card (valid for 1 year from issue date).